How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Please note that from 1st September 2019 we will no longer require patients to call up after 4.30pm for afternoon emergency appointments.  All emergency appointments for that day will be available from 8am.


Make An Appointment?

To make an appointment, call reception on 020 8777 7215



Text Messaging Service

Hartland Way Surgery uses a text messaging service for appointment reminders, cancellations and health information. It is important that you inform the surgery if you change your mobile number.

Please do not use this number to send any messages to the Surgery other than a response to the welcome message or to cancel an appointment as it is an automated service and not used for any other purpose.

Thank you


Evening and Saturday Morning Appointments Available

We are now able to offer patients appointments between 6.30pm and 8pm and on Saturday mornings via the Extended Access Service run by the Shirley Medical Centre on Wickham Road. There are GP, nurse and healthcare assistant appointments available. Please contact Hartland Way Reception to book.


Be On Time!

Please arrive promptly, remembering to check in at Reception.


Extended Hours

We offer Extended Hours on Monday, Tuesday, Wednesday & Thursday until 7pm. Appointments are available with both the GPs and the Nurse (Monday & Tuesday only).


Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.



Cancel An Appointment?

If you are not able to keep your appointment please call 020 8777 7215 and cancel as soon as possible: someone else may need to see the doctor urgently.


Cancel appointments you don't need